Start with the workflow, the current system and the responsibility that needs to become reliable.
Contact us directly about a WordPress or WooCommerce project, an existing technical problem, ongoing maintenance or EBA Customer Guard.
Direct discussion for project context, technical requirements and next-step clarification.
New projects, commercial questions, estimates, collaboration and technical consulting.
Existing projects, technical incidents, maintenance and EBA Customer Guard support.
Useful context makes the first discussion more productive.
A short, concrete description is more useful than a long generic message.
Current workflow
What users, customers or operators currently do inside the system.
Current limitation
Where the workflow fails, becomes manual or creates uncertainty.
Expected result
What the WordPress or WooCommerce system should support instead.
Website or platform
Include the current URL and relevant WordPress, WooCommerce or integration context.
Recent changes
Mention updates, deployments, hosting changes or new integrations.
Business impact
Explain how the issue affects orders, staff, customers, data or operations.
New project, existing system or product support?
The request does not need to fit perfectly into one category. These routes simply help direct the first review.
Development, redesign or integration
WooCommerce, custom plugins, company websites, APIs and commercial WordPress products.
contact@ebawp.com →Technical support, maintenance or audit
Incidents, compatibility, performance, updates, recurring support and technical review.
support@ebawp.com →Clarify the requirement by phone
Use the phone number when a short initial discussion can help establish the appropriate next step.
+40 768 913 822 →What happens after you contact EBA WP?
Technical work begins only after responsibility, scope, availability and commercial conditions are agreed.
Context review
We review the requirement, current platform and affected workflow.
Clarification
Additional technical or operational information may be requested.
Recommended next step
The next step may be discovery, audit, investigation or a project estimate.
Scope confirmation
Work starts after responsibilities, deliverables and commercial conditions are confirmed.
Is an important production workflow currently unavailable?
Use support@ebawp.com and describe the affected workflow, when the incident began, recent changes and the current business impact.
Email technical support →EBA WP is the WordPress and WooCommerce development division of EBA SOFT GROUP S.R.L.
Projects can be discussed by phone or email and delivered through a professional Romanian company structure.
Customer history, operational risk context and controlled Cash on Delivery rules inside WooCommerce.
Use the channel that matches the question.
For an existing license, include the WooCommerce.com order or subscription reference. Do not send the license key itself.
Before contacting EBA WP.
Requests are reviewed according to their context, urgency and current availability.
Which email should I use?
Use contact@ebawp.com for new projects and general commercial questions. Use support@ebawp.com for existing technical work, incidents, maintenance and Customer Guard support.
What information should I include in the first email?
Describe the current workflow, limitation, expected result, website or platform and business impact. Mention recent technical changes when the message concerns an existing problem.
Do I need a complete technical specification?
No. A clear operational description is enough to begin. Discovery or technical consulting can define the implementation details.
Can I discuss the project by phone?
Yes. You can call +40 768 913 822 for an initial discussion and to clarify the appropriate next step.
Can you review an existing WordPress website?
Yes. Existing websites, WooCommerce stores, plugin stacks, integrations and custom code can be reviewed before an intervention or maintenance agreement.
Can I send administrator credentials by email?
No. Do not send passwords, API keys, license keys or private customer data in the first message. A secure transfer method must be agreed when access is necessary.
Do you work with companies outside Romania?
Remote project communication and delivery can support clients outside Romania, subject to project scope, contracting and communication requirements.
Do you provide emergency support?
Emergency availability and response expectations must be agreed in advance. Standard phone or email contact does not imply continuous 24/7 incident response.
How quickly will I receive a response?
Requests are reviewed according to their context, urgency and current availability. A specific response commitment applies only when included in an existing support agreement.
Does contacting EBA WP create a contract?
No. Work begins only after responsibility, scope, availability and commercial conditions are agreed.
How do I request support for Customer Guard?
Email support@ebawp.com and include the WooCommerce.com order or subscription reference where applicable. Do not include the license key itself.
What should the WordPress system support more reliably than it does today?
Describe the workflow, current platform, technical limitation and business impact.